The rules relating to the use of so-called "cookies" and other similar tools in terminals (personal computers, notebooks, tablet PCs, smartphones, etc.) used by users, has been modified following the implementation of the EEC Directive 2009/136 / EC which amended the "e-Privacy" Directive 2002/58 / EC. The transposition of the new Directive took place in Italy with Legislative Decree 28 May 2012, n. 69 which made changes to the legislative decree 30 June 2003, n. 196 "Code regarding the protection of personal data". In particular, art. 122 of Decree 196/03 which today provides: 1. The storage of information in the terminal equipment of a contractor or a user or access to information already stored are permitted only on condition that the contractor or user has expressed your consent after being informed in the simplified manner referred to in Article 13, paragraph 3. This does not prohibit any technical archiving or access to information already archived if aimed solely at carrying out the transmission of a communication over a network electronic communication, or to the extent strictly necessary for the provider of an information society service explicitly requested by the contractor or user to provide this service. For the purposes of determining the simplified procedures referred to in the first period, the Guarantor also takes into account the proposals formulated by the most representative associations of consumers and economic categories involved at national level, also in order to ensure the use of methodologies that ensure effective awareness of the contractor or user. 2. For the purposes of expressing the consent referred to in paragraph 1, specific configurations of computer programs or devices may be used that are easy and clear to use for the contractor or the user. Below we wish to inform the visitors of the website on how to use thecookies.

What are cookies

Cookies are files that can be saved on the user's computer (or other devices enabled to browse the internet , for example smartphones or tablets) when the user visits a website. Usually a cookie contains the name of the website from which the cookie itself comes and the so-called "life span" of the cookie (ie how long it will remain on the user's device ).

Cookies essential for the functioning of the website

The website uses session and persistent cookies, in order to offer a more efficient service to users. The use of these cookies is strictly limited to the transmission of session identifiers (consisting of random numbers generated by the server) necessary to allow you to provide the services and functions of the website in a complete way. The cookies used on the website avoid the use of other IT techniques that are potentially prejudicial to the privacy of users' browsing and do not allow the acquisition of data directly identifying the user. Interested parties who do not want to keep these cookies can delete them after browsing by simply going to the privacy settings of their browser and selecting the option to delete cookies.

It is possible to prevent its storage on your computer through the special "Browser add-on for deactivating Google Analytics" made available by Google at To activate the component, which inhibits the system for sending information about the user's visit, simply install it following the instructions on the screen, close and reopen the browser.

Cookies used for aggregate analysis of website visits

Click Help Sas, as Data Controller, uses aggregate analysis tools of navigation data that allow you to improve the website (Web Trends and Google Analytics). In particular, Google Analytics, a system made available by Google Inc., uses cookies that are stored on the user's computer in order to allow the website manager to analyze how users use the site. The information generated by the cookie on the use of the site by the user will be transmitted to and stored on Google's servers in the United States. Google will use this information for the purpose of evaluating the use of the website by the user, compiling reports on website activity and providing other services relating to the activities of the same website. Users who do not want the cookies in question can prevent them from being stored on their computer through the appropriate "Add-on browser component for deactivating Google Analytics" made available by Google at the address To activate the component, which inhibits the system for sending information about the user's visit, simply install it following the instructions on the screen, close and reopen the browser.

Cookies inserted for analysis, marketing, sales, anonymous profiling purposes

The website uses third-party cookies to publish advertisements defined according to the interests of users. This information is collected during the user's navigation and is in no way linked to the account with which the user accesses the website. In particular:

Google Adwords by Google Inc. uses navigation data within its online advertising circuit, to propose advertisements that are more relevant to the user's interests. Click Help Sas uses this technology and navigation data within its website to offer the user targeted advertising based on the interests expressed. For more information informazioni The user can partially or completely disable the use of cookies by Google Adwords by visiting the pages and

Google Analytics for the creation of profiled lists based on user behavior on the site. For more information .

Facebook offers targeted advertisements based on the behavior and interests of online users. For more information and

Smartsupp (, sro ., VAT ID CZ03668681) makes it possible to collect visitors' names, email addresses and phone numbers via pre- chat form and offline form. Among other things, Smartsupp can collect / record various technical information such as IP address (can be disabled in Settings), pages visited, device type, screen resolution, interactions with the site interface, etc. For more information

Social Network Cookies

The site uses the plug-ins of some social networks, listed below. These plug-ins allow you to share content on social networks, to like, to access our site from the social networks involved after sharing or like. By accessing Our Site which contains a social plugin of one of the networks listed above, the user's browser will establish a direct connection to the servers of the respective social networks in the United States, enabling these social networks to receive information on their access to Our Site.

When a user is logged into his social profile and visits our pages, the plug-in can communicate to the servers of the social platforms which pages have been visited and in case of a specific action (such as liking or sharing) this information can be linked to the account.

Even if the user is not connected to the respective network, it is possible that the plugins transmit his IP address to the respective social network.

Facebook: for more information

Twitter: for more information

AddThis is a plug-in that allows you to share content on different social networks: for more information

To disable these cookies

If it is not possible to disable cookies within the individual platforms mentioned above, it is possible to use online resources such as: - https: //

How to disable cookies

More generally, each browser allows the user to disable third-party cookies aimed at allowing online advertising based on the user's interests.

Most internet browsers are initially set up to accept cookies automatically. The user can change these settings to block cookies or to warn that cookies are sent to the user's device. There are various ways to manage cookies. The user can refer to the instruction manual or the help screen of his browser to find out how to adjust or change the settings of his browser.


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Internet Explorer / windows7 / block-enable-or-allow-cookies



In the case of different devices (for example, computers, smartphones, tablets, etc.), the user must make sure that each browser on each device is adjusted to reflect their cookie preferences .

Data Controller

The data controller is Click Help Sas with registered office in Palermo, Via L. Settembrini 29, in the person of the legal representative. For any communication relating to the processing of data and use of cookies carried out by Click Help Sas, the interested party may contact the person in charge of the processing of personal data at the following address: Via L. Settembrini 29, 90145 Palermo. In order to become aware of changes or modifications in the privacy policies followed by Click Help Sas due, primarily, to regulatory changes, it is advisable for the user to constantly consult this document.

Rights of interested parties

Click Help Sas announces that Legislative Decree 196/03 grants the data subjects who provide their personal data specific rights. In particular, the user can obtain from the owner or any responsible person the confirmation of the existence or not of his personal data and that such data be made available to him in an intelligible form. The interested party can also ask to know the origin of the data as well as the logic and purposes on which the treatment is based; obtain the cancellation, transformation into anonymous form or blocking of data processed in violation of the law as well as the updating, rectification or, if there is interest, the integration of data; oppose, for legitimate reasons, the treatment itself.

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